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Covid-19

Flexibility Terms and Condition during Covid-19

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Coronavirus (COVID-19) Policy

Coronavirus (COVID-19) Policy

In the event that your guests’ trip is disrupted by the coronavirus, up to 30 days before their arrival date, we kindly ask them to follow these steps so we can protect them financially:

Existing Bookings

1 If your guests wish to cancel their booking, we will supply them with the necessary paperwork to file a claim with their travel insurance.

2 If your guests are not covered by travel insurance, we will endeavour to convert their booking to a credit note which allows them to rebook the same villa during the same rate period (season) within 12 months of their arrival date.

Book with Confidence Guarantee will apply to all NEW bookings
after 5th March 2020

1 If your guests wish to cancel their booking, we will supply them with the necessary paperwork to file a claim on their travel insurance.

2 If your guests are not covered by travel insurance, we will convert their booking to a credit note which allows them to rebook the same villa during the same rate period (season) within 12 months of their arrival date.

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3 If your guests’ country of residence issues a travel warning of "Do not travel" (or equivalent) to the destination booked, their flight is cancelled and alternatives are not available, or they will be government-enforced quarantined coming back from one of our destinations, we will refund their booking in full.

Notes

Where only part of the travelling group (ie. not all guests) are affected, we will try to accommodate the remainder of the party or will issue a credit note. No refund will be given.

Disruption may include enforced company or country quarantine; concern for young or elderly or infirm within a group; flight cancellations; travel advisories and removal of insurance cover. Proof may be required.
Low season bookings can be moved to shoulder season and any difference topped up. No balance refund will be given.

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